Frequently asked questions
How can I purchase your products?
You can purchase our products directly through our e-shop. Browse our categories, select the items you wish to buy, add them to your cart, and proceed to checkout. If you have any questions before ordering, feel free to contact us.
Where are you located?
Indigo Blue Ray Angel is based in Cyprus, Larnaca. We operate as an online store, offering our products to customers in Cyprus and Greece. You can also find us on Instagram and Facebook.
Where can I find information about the crystals?
Information about each crystal including its properties and uses can be found directly in our e-shop. Each description is carefully written to help you choose the crystal that best suits your needs. At the same time, you can also contact us on Instagram or Facebook for any questions.
How does shipping work?
At this time, we ship only within Cyprus and Greece. Shipping costs and delivery times depend on your location and will be calculated at checkout. All orders are carefully packaged to ensure safe delivery.
Are your products natural and ethically sourced?
We carefully select our products with quality, intention, and respect in mind. Our crystals, incense, and holistic items are chosen with focus on authenticity, ethical sourcing and energetic integrity. We especially pay attention and avoid in most cases, dyed crystals and minerals, chemically treated or artificial ones.
Can I request guidance or special orders?
Yes. If you are looking for guidance in choosing a crystal or wish to place a special order, you are welcome to contact us. We are happy to assist you in finding items that align with your needs and intentions.
Returns and Refunds
Returns are accepted within 14 days of receiving your order, provided that the item is unused, in its original condition, and in its original packaging. For hygiene and energetic reasons, certain items such as incense, candles, and used or activated crystals and minerals may not be eligible for return.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Shipping costs are non-refundable unless the return is due to an error on our part.
What if my item is damaged or incorrect?
Please contact us within 48 hours of receiving your order, including photos, and we will assist you.
Returns and Refunds
We want you to be satisfied with your purchase from Indigo Blue Ray Angel. If for any reason you are not happy with your order, please read the following policy carefully.
