Returns & Right of Withdrawal
We want you to be happy with your purchase.
For online purchases, consumers generally have the legal right to withdraw from their purchase within 14 days from the day they receive the goods, without having to provide a reason, subject to the applicable legal exceptions.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period. Please contact us by email or WhatsApp/Viber before returning an item.
Condition of returned items
Returned products should be:
- unused and unworn;
- in their original condition;
- accompanied by their original packaging, where applicable; and
- returned with all original accessories, labels and documentation, where applicable.
Customers may handle and inspect products only to the extent necessary to establish their nature, characteristics and functioning, as they would reasonably be able to do in a physical shop.
If a product has been handled or used beyond what is necessary for such inspection and its value has consequently diminished, the customer may be responsible for that diminution in value, as permitted by applicable law.
Return shipping costs
Where you exercise your legal right of withdrawal because you have simply changed your mind, the cost of returning the product is normally borne by the customer, unless otherwise required by applicable law or agreed by us.
Original standard delivery charges will be handled in accordance with applicable consumer legislation.
If the product is defective, damaged on arrival, incorrect, or the return is due to an error on our part, please contact us so that we can arrange the appropriate solution.
Refunds
Once an eligible returned item has been received and inspected, we will process the refund in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.
Products Excluded from the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.
This may include, where legally applicable:
Sealed products
Sealed products which are not suitable for return for health or hygiene reasons may not be returnable once the seal has been opened.
This may apply to certain essential oils, room sprays, incense products and similar sealed items, where the applicable legal requirements are met.
Personalised & custom-made products
Products made specifically to the customer's specifications or clearly personalised for the customer are generally excluded from the statutory right of withdrawal, as provided by applicable consumer legislation.
This may include:
- customised jewellery;
- personalised items; and
- specially commissioned pieces.
Used or damaged products
Products that have been damaged or used beyond what is reasonably necessary for inspection may be subject to a reduction in the refund, where permitted by applicable law.
This does not affect any statutory rights relating to defective, faulty or non-conforming products.
Damaged, Defective or Incorrect Items
Please inspect your parcel and products upon delivery.
If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible:
Email: alikidem@yahoo.gr
WhatsApp / Viber: +357 99045793
We may request photographs of the packaging and/or the product to help us investigate the issue.
If the problem is due to an error on our part, or the product does not conform to the applicable legal requirements, we will provide the appropriate remedy in accordance with applicable consumer law.
Your statutory consumer rights are not affected by our returns procedure.
Sale & Special Offer Items
Products purchased during sales or special promotional offers remain subject to the customer's statutory consumer rights.
Any additional promotional return conditions will be clearly communicated at the time of purchase and will not affect rights that cannot legally be excluded or restricted.